Privacy Policy

1. Information We Collect

The personal information we collect depends on how you interact with our clinic and may include:

• your name, date of birth and contact details
• address and Medicare details
• referral information
• details of your referring doctor and other healthcare providers
• appointment and consultation information
• medical history, diagnoses, medications, test results and other health information
• billing and payment information
• correspondence and communications with our clinic
• information you provide through our website, by telephone, email or in person
• other information reasonably necessary for us to provide healthcare services to you

Health information is sensitive information under Australian privacy law and is handled with particular care.

2. How We Collect Information

We generally collect personal information directly from you when you:

• contact our reception team
• make or manage an appointment
• attend the clinic
• complete forms or provide documents
• communicate with us by telephone or email
• submit information through our website

Where appropriate and permitted by law, we may also receive information from third parties involved in your care, including:

• your general practitioner
• referring specialists
• hospitals
• pathology and diagnostic imaging providers
• other healthcare professionals
• Medicare and relevant government agencies

3. Why We Collect and Use Your Information

We collect and use personal information where reasonably necessary to provide and manage healthcare services.

This may include:

• arranging and managing appointments
• assessing, diagnosing and treating medical conditions
• maintaining your medical record
• communicating with you about your care
• communicating with your referring doctor and other healthcare providers involved in your care
• obtaining and reviewing referrals, pathology, imaging and other clinical information
• billing, Medicare and administrative purposes
• responding to enquiries
• meeting our professional, legal and regulatory obligations
• managing and improving the operation of our clinic

We will not use your health information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

4. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for your healthcare or the operation of our practice.

Recipients may include:

• your general practitioner
• referring and treating specialists
• hospitals and other healthcare providers
• pathology and diagnostic imaging services
• Medicare and relevant government agencies
• professional advisers and service providers who assist us in operating the practice
• information technology, practice management and secure data-storage providers

We may also disclose information where you have consented to the disclosure or where disclosure is authorised or required by law.

We do not sell your personal or health information.

5. Website Enquiries and Email

If you contact us through our website or by email, we may collect the information you provide in order to respond to your enquiry.

Email and general website contact methods may not always be appropriate for communicating sensitive or urgent medical information.

Please do not use our website or general email address for medical emergencies.

If you are experiencing a medical emergency, call 000 or attend your nearest emergency department.

6. Website Information and Cookies

When you visit our website, certain technical information may be collected automatically, such as:

• browser and device information
• IP address
• pages visited
• date and time of access
• general website usage information

Our website may use cookies or similar technologies to support website functionality and understand how visitors use the site.

Where third-party analytics or website services are used, information may also be processed in accordance with those providers’ privacy practices.

7. Storage and Security

We take reasonable steps to protect personal and health information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored electronically and, where applicable, in physical records.

We use appropriate administrative, technical and physical safeguards having regard to the nature and sensitivity of the information we hold.

Access to patient information is limited to authorised persons who require access for legitimate clinical or administrative purposes.

8. Overseas Disclosure

Some technology or service providers used by the clinic may store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps as required by applicable Australian privacy law.

For information about whether particular service providers used by the clinic store or process information overseas, please contact us.

9. Accessing Your Personal Information

You may request access to personal information we hold about you, including your health information.

In some circumstances, access may be limited or refused where permitted or required by law.

We may need to verify your identity before providing access to your information.

To request access to your information, please contact our reception team.

10. Correcting Your Information

We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date.

If you believe information we hold about you is incorrect, incomplete or out of date, please contact us and request that it be corrected.

11. Retention of Records

We retain medical and other personal information for the periods required by applicable laws, professional obligations and appropriate clinical practice.

When information is no longer required to be retained, we take reasonable steps to securely destroy or de-identify it where appropriate and permitted by law.

12. Privacy Concerns and Complaints

If you have a question or concern about how we have handled your personal information, please contact us.

We will review your concern and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations.

The current version will be published on our website with the date it was last updated.

14. Contact Us

For questions, access or correction requests, or privacy concerns, please contact: